Find the answer before you contact support.
Search common issues with payouts, verification, access, and payroll. If you still need help, the next step is a prefilled contact form.
For employees
Access, payouts & account issues
Check the most common reasons wages are delayed, limits are low, or a payout does not arrive.
For employers
Payroll setup & team onboarding
Review onboarding tasks, payroll corrections, and how to handle employees who leave with an outstanding balance.
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Contact supportemployees
Resolve a delayed or missing payout
Review the usual reasons a wage advance or payroll disbursement is still pending, stuck, or not reflected in the mobile money or bank account.
employees
Report suspicious activity or account issues
Flag a suspected security problem, unusual payment activity, or account change before any further funds or approvals are affected.
employers
Review and approve employee advance requests
Assess employee requests, confirm the amount and eligibility, and approve or reject the advance before payment is sent.