Report suspicious activity or account issues
Flag a suspected security problem, unusual payment activity, or account change before any further funds or approvals are affected.
Last verified: 2026-10-08
What this covers
Employees should report anything unusual, including unexpected changes to the profile, unusual deductions, or messages that request personal or wallet credentials.
Likely causes
A scam message may be impersonating support, or someone may have accessed the account through the wrong device or phone number. Reports often begin when a new transaction, login, or payment change is noticed by the employee.
How to respond
Never share your password, PIN, or wallet credentials. Change the password immediately, review the account activity, and open a support ticket with the exact message or transaction you saw.
Still stuck?
We can review the issue with your article and reported error code before you send a message.
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