Log in and recover access
Recover access when your account is locked, a password reset is not arriving, or a sign-in step fails on the employee portal.
Last verified: 2026-10-08
What you're seeing
The employee portal may reject the password, fail the reset flow, or lock the user after repeated attempts. In some cases, the account remains active but cannot complete the sign-in challenge.
Likely causes
The phone number or email is outdated, the reset link has expired, or the account is temporarily blocked because of repeated failed attempts or a pending review.
What to check
Use the reset flow with the same verified contact details, confirm there are no typing errors, and wait a short while if the account has been locked. If access still fails, contact support and provide the last successful login date and the phone or email registered on the profile.
Still stuck?
We can review the issue with your article and reported error code before you send a message.
Contact support