Resolve a delayed or missing payout
Review the usual reasons a wage advance or payroll disbursement is still pending, stuck, or not reflected in the mobile money or bank account.
Last verified: 2026-10-08
What you're seeing
The advance or payout status may show as approved or sent, but the funds are not yet visible in the wallet or bank account linked to the employee profile.
Likely causes
The payment may still be in processing, the payout provider may be delayed, or the wallet number is incorrect. Some issues are caused by verification or top-up blocks that are resolved only after a profile review.
What to do
Check the payout method and the latest transaction status in the app, then wait a short period before retrying. If the sequence still does not complete, escalate the case with the payment date, wallet number, and the exact message shown in the dashboard.
Still stuck?
We can review the issue with your article and reported error code before you send a message.
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