Employee help
Employee support
onboarding
Employee registration and onboarding for Earned Wage Access (EWA)
Learn how to register for Earned Wage Access (EWA) and complete the onboarding process to access your earned wages before payday.
account
Log in and recover access
Recover access when your account is locked, a password reset is not arriving, or a sign-in step fails on the employee portal.
security
Report suspicious activity or account issues
Flag a suspected security problem, unusual payment activity, or account change before any further funds or approvals are affected.
advances
Request a wage advance
Understand how an employee can request part of their earned wages before payday and what information is needed to avoid delays.
funds
Resolve a delayed or missing payout
Review the usual reasons a wage advance or payroll disbursement is still pending, stuck, or not reflected in the mobile money or bank account.
repayments
Review repayments and scheduled deductions
Understand how deductions are scheduled from your payslip and what happens when a repayment is due or delayed.
payouts
Set up your payout method
Add or update the mobile money or bank account that should receive your approved advance or payroll-linked payout.
earnings
Track your earned wages and available balance
See how much has been earned, what is available to withdraw, and how deductions affect the remaining balance.
account
Verify your profile and KYC
Complete the profile and identity checks required for onboarding, limits, and payment approvals across the platform.